Effective Date: [May 27, 2026]
Company: Surge Craft Co., Ltd.
Service: TuneAIBot
Website: https://www.TuneAIBot.com/
TuneAIBot (“TuneAIBot,” “we,” “our,” or “us”) provides AI-based software and related online services. This Privacy Policy explains what information we collect, how we use it, how we share it, and how users may request deletion of their data.
1. Information We Collect
We may collect the following types of information from or about users.
Information You Provide Directly
We may collect information that users provide when registering, purchasing, contacting us, or using our services, including:
- Name
- Email address
- Address
- Account registration information
- Contact form submissions
- Payment-related information needed to process purchases
We do not intentionally store full credit card numbers. Payment information may be processed by third-party payment processors or financial institutions.
Information Collected Automatically
When users access our website or service, we may automatically collect certain information, including:
- IP address
- Cookie information
- Browser type
- Device information
- Server logs
- Usage information
- Access dates and times
- Pages viewed or features used
We use this information to operate, secure, analyze, and improve our website and services.
Information Collected Through Meta/Facebook APIs
If a user connects their Facebook, Instagram, or Meta account to TuneAIBot, we may collect information permitted by the user and by Meta’s platform permissions. Depending on the permissions granted, this may include:
- Facebook user ID
- Name
- Email address
- Profile picture
- Facebook Page ID
- Facebook Page name
- Instagram account ID
- Public profile information
- Page or account data needed to provide TuneAIBot services
- Messages, comments, posts, leads, or analytics data, only if the user grants the relevant permissions and the feature requires it
We only collect Meta/Facebook data that is necessary to provide the features requested by the user.
2. How We Use Information
We use collected information for the following purposes:
- To provide, operate, and maintain TuneAIBot services
- To create and manage user accounts
- To authenticate users, including through Facebook Login or other Meta platform tools
- To process purchases and payments
- To provide AI-based software features requested by users
- To connect TuneAIBot with Facebook, Instagram, or Meta accounts when authorized by the user
- To analyze website and service usage
- To improve our website, software, and user experience
- To respond to user inquiries and support requests
- To detect, prevent, and address technical issues, fraud, abuse, or security risks
- To comply with applicable laws, regulations, legal processes, or enforceable government requests
We do not sell users’ personal information.
3. Sharing of Information
We may share user information only when necessary for the purposes described in this Privacy Policy.
We may share information with:
- Payment processors and financial institutions, to process purchases
- Service providers, contractors, or partner companies that help us operate, maintain, improve, or provide TuneAIBot services
- Hosting, analytics, security, and technical support providers
- Legal authorities, if disclosure is required by law or valid legal process
When we share information with service providers, we require them to handle personal information appropriately and use it only for the services they provide to us.
We do not disclose full credit card numbers, card expiration dates, or other sensitive payment details except as needed by authorized payment processors.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Manage the website
- Analyze access and usage trends
- Improve website performance
- Remember user preferences
- Support security and authentication
Users may control cookies through their browser settings. However, disabling cookies may affect some website or service features.
5. Data Retention
We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
If a user requests deletion of their data, we will delete or anonymize the relevant personal information unless we are required or permitted to retain it by law, for legitimate business purposes, or for backup and security reasons.
Deleted information may remain in backup systems for a limited period before being removed according to our normal backup deletion process.
6. User Data Deletion Requests
Users may request deletion of their personal information by emailing:
Please include enough information for us to identify the relevant account or data, such as the email address associated with the account.
After receiving a deletion request, we will review the request and delete or anonymize the relevant personal information unless retention is required by law, security obligations, fraud prevention, dispute resolution, or other legitimate business reasons.
Users who connected TuneAIBot to Facebook, Instagram, or another Meta service may also request deletion of Meta-related data by emailing the same address:
support@tuneaibot.com
7. User Rights and Choices
Depending on applicable law, users may have the right to:
- Request access to their personal information
- Request correction of inaccurate personal information
- Request deletion of their personal information
- Withdraw permissions granted through Meta/Facebook or other third-party platforms
- Stop using TuneAIBot services and disconnect connected accounts
Users may contact us at support@tuneaibot.com for these requests.
8. Legal Requests
We may disclose personal information if required to do so by law or in response to valid legal requests from public authorities, including courts, law enforcement agencies, regulatory authorities, or government agencies.
Before disclosing personal information, we review such requests to determine whether they are valid, lawful, and legally required. If we believe a request is unlawful, invalid, or overly broad, we may challenge, limit, or reject the request where legally permitted. When disclosure is required, we aim to disclose only the minimum amount of personal information necessary to comply with the request. We may also document these requests, including our response, legal reasoning, and the individuals or parties involved in reviewing the request.
9. Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
TuneAIBot is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
11. Third-Party Services
TuneAIBot may interact with third-party platforms, including Meta, Facebook, and Instagram, when users choose to connect those services.
Use of those third-party services may also be governed by the third party’s own privacy policy and terms. We are not responsible for the privacy practices of third-party services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page.
Users are encouraged to review this Privacy Policy periodically.
13. Contact Us
For questions about this Privacy Policy or to request data deletion, please contact us at:
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