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TuneAIBot transforms business knowledge into AI agents that can communicate across every customer touchpoint.

We prepare and optimize custom ChatGPT models for your company for responses via email, LINE, web chat, Facebook Messenger, and Instagram DM. A hybrid operation of “AI x Human” aims for zero incorrect responses.

TuneAIBot is a multi-channel AI customer support platform designed for organizations that need accurate, scalable, and multilingual customer engagement.

AI Customer Support Platform for Omnichannel

English / Japanese Bilingual

Automated replies across Web chat, LINE, SNS, and all your channels

Three Core Strength

 

This AI tool provides a clear competitive advantage

 

Significantly Reduce Labor Hours and Operational Costs 

AI will handle simple tasks, allowing staff to focus on making decisions.

 Zero Risk of Incorrect Responses

Responses are limited to the knowledge base, with pre-send verification to ensure reliabilityl

Fast Implementation with Low Setup Effort | Easy Onboarding System

Deploy AI in as Little as One Day—Just Upload a URL or File

AI Customer Support Platform for Omnichannel

Understand the Company’s Decision-Making Framework and Criteria

The more you apply your policies and decision-making criteria, the more your own unique answers emerge

Simply store your answers, and the AI learns your tone, response policies, and guidance rules—delivering consistent, high-quality replies

  • Consistent Response

  • Reduced New Employee Training Costs

  • Customer Interactions Aligned with Leadership’s Vision

One AI. All customer channels.

TuneAIBot helps businesses manage customer conversations from multiple communication channels in one place. Depending on the connected platform, businesses can receive messages, review AI-generated reply suggestions, and respond more efficiently.

Multi-Channel Customer Communication

Website Chat

Email

LINE Official Account

Facebook Messenger (Integration implemented, pending Meta review)

Instagram Direct Messages (Integration implemented, pending Meta review)

WhatsApp Business (Coming soon)

Install an AI Assistant on Your Website with a Simple Tag Paste

Web chatbot

Install an AI Assistant on Your Website with a Simple Tag Paste
Automatically Receive and Respond to Messages on Your LINE Official Account 24/7

LINE Official Account

Automatically Receive and Respond to Messages on Your LINE Official Account 24/7
Automatically Receive and Send Customer Emails—Including Inquiries and Order Notifications

E-mail

Automatically Receive and Send Customer Emails—Including Inquiries and Order Notifications
Receive and Respond to Messages on Your Facebook Messenger 24/7

Facebook Messenger

Receive and Respond to Messages on Your Facebook Messenger 24/7

Error Prevention & Safety

Does the AI access all company confidential documents?

 

Confidential information can be filtered out before being added to the knowledge base. Since the system operates via the OpenAI API, your data is not used for AI training, allowing you to use the AI without exposing sensitive information

Customer data is never sent to external or unspecified servers

 

  • No External Leakage of Customer Data

  • Internal Information Assets Remain Protected

  • Data Is Never Used for AI Vendor Training

 No Hallucination 

Secure Design: Uses Only Knowledge Base Information

 Approval Before Sending 

Pre-send approval can be enabled before automated messages

 Knowledge Base Control 

Complete Restriction on Loading Sensitive Information

 Data Governance 

Complete closed-system operation, protecting all knowledge, logs, FAQs, and customer data from external access

Implementation Process

Easy Setup — As Little as One Day

1. Complete the Questionnaire Sheet (30 minutes)
2.Consultation (Our Team & Your Team)
3. Build FAQs in the Wizard / Upload Customer Data
4. Knowledge Base Setup
5. Set Up Operational Rules (Confidence Thresholds & Pre-Send Approval)
6. Launch AI Across Email, LINE, and Chat

Complete the Questionnaire Sheet

Complete the Questionnaire Sheet

 Provide responses to the intake form needed for configuration and operations。 
 approx. 30 minutes
Knowledge Base

Knowledge Base

 Build the knowledge base from a URL or file 
 2 hr.+
Consulting

Consulting

 Using the completed questionnaire, we consult on model tuning, settings, and operational guidelines 
 approx. 30 minutes
Set Up Operational Rules

Set Up Operational Rules

 Debug the built FAQs and knowledge base, then set thresholds and automated replies 
 approx. 20 minutes
FAQ Wizard

FAQ Wizard

 Load your existing FAQs or register sample answers using the FAQ wizard 
 0～24 hours
Activate

Activate

 Perform a final check to ensure the AI operates as configured, then transition to production mode 
 approx. 20 minutes
AI Customer Support Platform for Omnichannel

Why not start by checking the quality of AI responses?

Seeing is believing—try TuneAIBot yourself and evaluate the response quality firsthand.
VIEW FREE DEMO

Why Choose TuneAIBot

Accurate, No-Guess AI Responses Build Customer Trust

Designed to Avoid “Plausible-Sounding” AI Answers

While ChatGPT has broad general knowledge, it may sometimes generate responses based on assumptions that do not align with a company’s specific rules or real-world operations.
TuneAIBot controls automated responses based on how closely they match your company’s FAQ and knowledge base, preventing unsupported or speculative answers.

It only responds automatically when a high-confidence match is confirmed.
If there is any ambiguity, it is designed not to respond rather than risk an inaccurate answer.

Not Answering When Uncertain Isn’t Unhelpful—It Builds Trust

Use Fallback Handling to Ensure Reliable Customer Support

If no relevant information is found in the FAQ or knowledge base, a fallback message can be used to handle the inquiry.
This message can prompt the user to enter their email address, allowing a staff member to follow up later with an accurate, confirmed response.

Instead of providing uncertain or temporary answers,
you maintain a reliable approach:
“verify first, then respond with certainty.”

AI Designed for Business Operations and Real-World Use

For AI in business operations, accuracy matters more than speed.

TuneAIBot is designed with a clear division of roles:

  • Only questions that can be answered with certainty are automated

  • Cases requiring judgment are escalated to a human agent

Ensures Reliable AI Responses for Critical Business Inquiries—Including Contract Terms, Eligibility Decisions, and Operational Rules

A Key Source of Confidence for Implementing Companies

  • Does not make assumptions

  • Does not generate responses outside your company’s rules

  • Always allows human intervention

  •  

This architecture significantly reduces risk when deploying AI at the frontline of customer support.
TuneAIBot is not just an AI for convenience—it’s designed to be fully integrated into real business operations.

What TuneAIBot Provides

TuneAIBot is an AI-powered customer communication platform that helps organizations manage customer conversations across multiple channels from a single system.

Businesses connect their communication channels, upload or synchronize their business knowledge, and configure how AI should assist their customer support operations. AI generates response suggestions or automated replies according to the organization’s settings, while staff can review and manage conversations whenever needed.

Whether supporting customers through website chat, email, LINE Official Account, or other connected messaging platforms, TuneAIBot helps deliver faster, more consistent, and multilingual customer communication.

Entry Plan

For Chatbot Implementation

250 USD

View Details

Web Chatbot

Includes ChatGPT usage
up to 2M AI tokens

FAQ: 1,200 / Knowledge Base: 1,000

Ideal for small-scale FAQs, individual businesses, or trial deployments

Industry-specific dictionary and synonym support

Shared CPU environment
Multilingual support (Japanese & English)

Standard Plan

For Standard Operations

300 USD~

View Details

All Channels Supported

AI Tokens: 20M

Unlimited FAQ / Knowledge Base

For Enterprises and Government Organizations

Unlimited Users

Dedicated Server Environment
Multilingual Support (Japanese & English)

Enterprise Plan

For Advanced Integration and Large-Scale Operations

3,500 USD

VIEW DETAILS

All Channels Supported

AI Tokens: 50M

Unlimited FAQ / Knowledge Base

For Enterprises and Government Organizations

Unlimited Users

Dedicated Server Environment
Multilingual Support (Japanese & English)

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