Solo
Individuals & Small-Scale Use

A plan for businesses that want to start small and evaluate the benefits of automating customer inquiries with an AI chatbot.

Solo is an AI chatbot plan for individual businesses and small businesses.
Choose one channel from Web Chat, Email, or LINE Official Account and start operating Customer Service AI using your existing website and FAQs.

There is no need to create hundreds of FAQs from scratch.
TuneAIBot reads your website and existing materials to build a knowledge base that AI can use to answer inquiries.
After implementation, the knowledge base can continue to improve based on website updates and responses provided by your staff.

What You Can Do with This Plan

• Customer inquiry automation on 1 channel
• Automatic knowledge base creation from your website
• AI-powered knowledge updates
• Automatic FAQ generation wizard
• Multilingual customer support
• Response quality review through the AI debugging interface
• Response generation using RAG-based search

Pricing

What’s Included

• Available Channels: 1
• Knowledge Base Entry Limit: 200
• FAQ Limit: 300
• Knowledge Sources: 1
• AI Tokens: 3M / month
• Choose 1 channel from Web Chat, Email, or LINE Official Account
• Automatic knowledge base creation from your website
• AI-powered knowledge updates
• Multilingual Support

Key Features Not Included

• Simultaneous use of multiple channels
• HubSpot CRM Integration
• Google Drive Integration
• AI governance through an approval workflow
• API & Webhook Integration
• Onboarding Support

Recommended For

• Businesses implementing an AI chatbot for the first time
• Businesses with a relatively low volume of inquiries
• Businesses that want to automate web chat, email, or LINE
• Businesses that want to try Customer Service AI with a low initial investment
• Businesses considering an upgrade to a higher plan in the future

Recommended Implementation

Start by automating frequently asked questions and routine inquiries. Expand your FAQs and knowledge base as you operate the system, and consider upgrading to Starter or above when inquiry volume or the number of channels increases.

Starter
Small Teams

A plan for companies that want to operate Customer Service AI as a team using multiple channels and CRM integration.

Starter is designed for companies that want to deploy an AI chatbot for full-scale use within a small team, such as sales or customer support.
With two channels available, you can combine multiple customer contact points, such as Web Chat and Email or LINE Official Account and Email.

With HubSpot CRM integration and real-time product list access, AI can provide guidance using customer and product information in addition to answering inquiries.
An approval workflow also allows staff to review AI-generated knowledge candidates before they are published.

What You Can Do with This Plan

• Customer support across 2 channels
• Combined use of Web Chat, Email, and LINE Official Account
• Customer data integration with HubSpot CRM
• Real-Time Product List Access
• AI governance through an approval workflow
• Review multilingual responses in the administrator’s own language
• Automatic knowledge base creation from your website
• AI-powered knowledge updates

Pricing

What’s Included

• Available Channels: 2
• Knowledge Base Entry Limit: 400
• FAQ Limit: 600
• Knowledge Sources: 5
• AI Tokens: 5M / month
• HubSpot CRM Integration
• Real-Time Product List Access
• Approval Workflow
• Multilingual Support
• Automatic FAQ Generation Wizard
• AI Debugging Interface

Compared with Solo

• Number of available channels increases from 1 to 2
• HubSpot CRM integration available
• Real-time product list access
• AI governance through an approval workflow
• Administrators can review multilingual responses in their own language
• Higher limits for FAQs, knowledge, and AI tokens

Recommended For

• Companies that want to operate multiple customer inquiry channels
• Companies that want sales and support teams to share the same AI
• Companies using HubSpot
• Companies that want responses to incorporate product or service information
• Companies that want human review of AI responses and knowledge updates

Recommended Implementation

Start by connecting the two channels with the highest inquiry volume and automate primarily around FAQs and product information.
Upgrade to Pro when you need social media support or Google Drive integration.

Business
Company-Wide Deployment

A plan for operating Customer Service AI across multiple departments or the entire organization, with unlimited knowledge base entries and FAQs.

Business is designed for companies that want to use TuneAIBot across multiple departments, including customer support, sales, reservations, and store operations.
With no limits on knowledge base entries or FAQs, you can consolidate information about numerous products, services, locations, and business rules into a single AI platform.

Onboarding support is included, covering implementation goals, knowledge base setup, channel connections, AI response policies, and test operations.
By combining AI governance with human review, you can maintain the response quality and operational control required for company-wide use.

What You Can Do with This Plan

• Company-wide customer service across 4 channels
• Unlimited FAQs and knowledge base entries
• Information integration across multiple departments and locations
• Integration with Google Drive, HubSpot, product information, and APIs
• Approval and automatic reply control through AI governance
• Multilingual support for international customers
• Implementation onboarding support
• Priority Support

Pricing

What’s Included

• Available Channels: 4
• Knowledge Base Entry Limit：Unlimited
• FAQ Limit：Unlimited
• Knowledge Sources：Unlimited
• AI Tokens: 20M / month
• Google Drive Integration
• HubSpot CRM Integration
• Real-Time Product List Access
• API & Webhooks
• Approval Workflow
• Multilingual Support & Review
• Priority Support
• Onboarding Support

Compared with Pro

• Number of channels increases from 3 to 4
• Unlimited FAQs, knowledge base entries, and knowledge sources
• AI tokens increase to 20M / month
• Onboarding support available
• Supports company-wide use across multiple departments and locations

Recommended For

• Companies that want to use Customer Service AI across multiple departments
• Companies managing large volumes of FAQs, internal documents, and product information
• Companies operating multiple locations or brands
• Companies that want to strengthen support for international customers and multilingual service
• Companies that want implementation support for a company-wide rollout

Recommended Implementation

Organize inquiry types and knowledge sources by department, separating shared knowledge from department-specific knowledge. During onboarding, configure response rules and approval workflows, test by department, and then roll out gradually across the organization.

Enterprise
Large Enterprises & Government Organizations

A plan for organizations that require large-scale customer service, advanced system integrations, and custom architecture.

Enterprise is a custom-designed plan for organizations and government agencies that use TuneAIBot as part of their operational infrastructure.
It supports multiple brands, multiple locations, high inquiry volumes, and complex business rules, with advanced integration with CRM, reservation management, inventory management, core business systems, and more.

A dedicated Customer Success Manager provides ongoing operational support, including system architecture, data integration, AI response policies, governance, and operating structure.
Requirements beyond the standard plans can be addressed through architecture design support and custom integrations.

What You Can Do with This Plan

• Large-scale customer service across all channels
• Unlimited AI tokens
• Operational design for high inquiry volumes
• Advanced integration with CRM, reservations, inventory, and core business systems
• Optimization for your company’s unique workflows
• Ongoing support from a dedicated Customer Success Manager
• Architecture Design Support
• Custom system integrations and development

Pricing

Enterprise pricing is customized based on the channels used, inquiry volume, AI usage, integrated systems, and required development.

What’s Included

• Available Channels: Unlimited
• Knowledge Base Entry Limit：Unlimited
• FAQ Limit：Unlimited
• Knowledge Sources：Unlimited
• AI Tokens: Unlimited
• Google Drive Integration
• HubSpot CRM Integration
• Real-Time Product List Access
• API & Webhooks
• Approval Workflow
• Multilingual Support & Review
• Priority Support
• Onboarding Support
• Dedicated Customer Success Manager
• Architecture Design Support
• Custom System Integration

Compared with Business

• Unlimited channels and AI tokens
• Ongoing operational support from a dedicated Customer Success Manager
• Advanced architecture design support
• Custom system integrations beyond standard features
• Custom design for large-scale inquiry processing
• Support for multiple brands, multiple locations, and government operations

Typical Use Cases

• Unify customer inquiry channels across multiple brands and locations
• Integrate with reservation management systems in real time
• Respond using inventory, product, and contract information
• Handle high volumes of inquiries throughout the year
• Support multilingual inquiries for government and public services
• Redesign customer service operations around AI

Implementation Process

After reviewing your current inquiry operations, systems, data structure, security requirements, and operating model, we propose the implementation scope and system architecture. Following requirements definition, integration design, and testing, the solution is rolled out gradually to the production environment.