Multilingual AI for Customer Service

Serve Customers in 8 Languages from a Single Enterprise Knowledge Base

Enterprise knowledge is managed in a single primary language—either English or Japanese—while customer inquiries can be handled in eight languages. (※2)

Rather than creating separate FAQs and manuals for each language, TuneAIBot uses a single enterprise knowledge base to support multilingual customer service.

Companies serving customers who speak different languages can provide multilingual support without the burden of maintaining duplicate versions of the same enterprise knowledge for every language.

※2 TuneAIBot automatically detects the language of incoming messages and responds in Japanese, English, Traditional Chinese, Simplified Chinese, Korean, Spanish, German, or French.