Sales AI — Turn Enterprise Knowledge into Your Next Sales Opportunity.

Knowledge into Sales (TABKiS)

Using your structured enterprise knowledge together with customer needs identified through actual customer interactions, TuneAIBot recommends who to approach, what products or services to introduce, and how to present them.

TuneAIBot collects information from corporate websites, Google Drive, manuals, and other sources, then builds and organizes knowledge that AI can use in business operations.

Once created, this knowledge can be reviewed and approved by people before being used for customer interactions across web chat, email, LINE, Facebook Messenger, Instagram DM, and other channels.

But enterprise knowledge can be used for more than simply answering customer inquiries.

A company’s knowledge about its products and services, combined with actual customer interactions, can provide valuable insights into:

“Which companies should we approach, which products or services should we introduce, and how should we present them?”

TuneAIBot is now releasing Knowledge into Sales as a beta feature to explore how this structured enterprise knowledge can also be applied to sales activities.

From AI That Answers Questions to AI That Puts Enterprise Knowledge to Work in Sales

You can ask a general-purpose generative AI:

“Write a sales email to sell our product.”

But if the AI does not sufficiently understand your company’s products and services, the result is likely to be a generic sales message.

Knowledge into Sales uses your company’s own enterprise knowledge accumulated and structured within TuneAIBot.

In addition to knowledge about product and service features, target customers, strengths, use cases, and FAQs, actual customer interactions—what customers ask about and what they are interested in—can also provide valuable input for sales planning.

Who should we approach?
What would be valuable to that prospect?
What should we communicate?
How should we communicate it?

TuneAIBot helps answer these questions and supports your sales activities.

Who Should You Sell To, and What Should You Say?

Before creating a sales message, writing polished copy is not the only thing that matters.

You first need to identify potential customers who may actually need your product or service, and then communicate value that is meaningful to them.

Based on structured enterprise knowledge, Knowledge into Sales supports sales activities such as:

• Identifying companies and industries that may be potential sales prospects
• Determining which products or services to propose
• Identifying potential benefits for each prospect company
• Determining which information should be included in a sales message
• Creating sales messages tailored to each prospect

The goal is not simply to generate large volumes of sales emails.

TuneAIBot understands your company and recommends, “For this prospect, why not communicate this value in this way?”

That is the concept behind Knowledge into Sales.

Discover Customer Needs Through Real Customer Interactions

Questions and inquiries from customers can reveal needs that may not be obvious from the company’s perspective alone.

What do customers want to know?
What concerns do they have before making a purchase or inquiry?
Which product features interest them?
How do they intend to use the product or service?

These real-world interactions provide valuable information for determining how products and services should be introduced to future customers.

Knowledge into Sales uses insights from customer interactions accumulated through TuneAIBot after removing personal information that is not necessary for sales analysis.

For sales activities, the personally identifiable information of the individual who asked a question is not what matters.

What matters is understanding:

“What do customers want to know?”
“What challenges are they facing?”
“Which products or services are they interested in?”

Rather than using information that identifies individual customers, TuneAIBot combines insights into customer needs derived from these interactions with enterprise knowledge and applies them to future sales activities.

Putting Enterprise Knowledge to Work — Not Just Waiting for Questions, but Reaching New Customers

In AI-powered customer service, the process generally begins with a question from a customer.

A customer asks a question
↓
Relevant information is retrieved from enterprise knowledge
↓
TuneAIBot provides an answer

Knowledge into Sales enables that same enterprise knowledge to be used proactively by the sales side.

Build and organize enterprise knowledge
↓
Understand customer needs
↓
Identify potential sales prospects
↓
Research prospect companies
↓
Determine what to propose
↓
Create sales messages tailored to each prospect

Enterprise knowledge originally developed for customer service can also be used to create new opportunities to connect with prospective customers.

TuneAIBot Recommends. People Decide.

Knowledge into Sales is not designed to let TuneAIBot conduct sales activities on its own.

TuneAIBot uses enterprise knowledge to help identify potential prospects, develop proposals, and create sales messages, but people review and decide what is actually used.

TuneAIBot searches.
TuneAIBot analyzes.
TuneAIBot creates the message.
People review and decide.

This applies the same “AI × Human” philosophy that TuneAIBot emphasizes in enterprise knowledge management to sales activities.

Use Enterprise Knowledge Across Your Organization

TuneAIBot is not designed to create a separate AI exclusively for sales and require companies to register the same business information all over again.

Information is collected from websites, Google Drive, manuals, and other sources, and AI uses that information to build structured knowledge.

Important knowledge is reviewed and approved by people.

That enterprise knowledge can then be used for:

Customer service.
Sales.
Marketing.

At the same time, insights into customer needs obtained through actual customer interactions can be fed back into business activities while protecting personal information.

Enterprise information
↓
Knowledge
↓
Customer service
↓
Customer needs
↓
Sales

By creating this cycle, knowledge that already exists within the company can be continuously reused rather than serving only a single purpose.

Knowledge into Sales is one example of what becomes possible because TuneAIBot is not simply an “AI chatbot,” but an enterprise knowledge platform.

Knowledge into Sales — Beta Release

Knowledge into Sales is now available as a beta release.

Using structured enterprise knowledge together with insights into customer needs derived from customer interactions after personal information has been removed, it supports activities such as identifying potential sales prospects, developing proposals, and creating sales messages tailored to individual prospect companies.

During the beta phase, we will continue improving functionality, usability, and the ways enterprise knowledge can be applied to sales based on feedback from real-world use.

Turn the knowledge your company already has into opportunities to connect with your next customers.

TuneAIBot aims to be an enterprise knowledge platform that not only builds and organizes enterprise knowledge, but also puts that knowledge to work across customer service, sales, and marketing.