Web Chatbot Solution | What TuneAIBot Can Do for Your Business

※A “channel” refers to a communication method handled by AI.

Chatbot Channel

The chatbot reads your company’s information from FAQs and the knowledge base, and generates answers based on that data.

If no suitable answer is found, one of the following two options is selected:

1) Respond with a fallback message, ask the user for their email address, and have a human follow up later.

2) Allow ChatGPT to generate a general response freely.

※Because chatbot performance depends on a sufficient volume of FAQ and knowledge base data, this channel is available in the Standard plan or higher.