AI That Understands Your Internal Knowledge and Product Information

Generate Answers by Leveraging Your Company’s Knowledge Base

TuneAIBot is not a traditional chatbot limited to predefined FAQ responses.
It dynamically references your company’s product data, operational manuals, and past customer interactions,
and generates answers tailored to each inquiry.

By enabling AI to understand the knowledge required for customer support,
you can automate explanations that staff previously handled manually,
while maintaining consistent response quality.

Handle Inquiries Beyond Standard FAQs

Traditional FAQ-based chatbots can only respond to predefined questions.
However, real customer inquiries vary in wording, context, and conditions.

• Questions with multiple conditions
• Variations in phrasing
• Conversations where the topic shifts mid-way

TuneAIBot understands the intent behind each question,
references relevant knowledge, and generates appropriate responses.
This allows it to handle inquiries that do not exactly match predefined FAQs.

Types of Knowledge the AI Can Utilize

The AI can leverage various types of internal business information, including:

• Existing FAQs
• Product description pages
• Tour and service materials
• PDF manuals
• Internal documents
• Past customer support interactions

Knowledge can be built by crawling your website or uploading files,
allowing you to utilize existing assets without creating large volumes of new scenarios.

AI Responses Backed by Reliable Information

TuneAIBot generates responses based on registered knowledge sources.
If relevant information is not available, it avoids making assumptions
and instead switches to a human review process.

• Fact-based response generation
• Reduced risk of incorrect answers
• Hybrid operation with human review

This design ensures safe and reliable use in real-world customer support operations.

Continuously Evolving into Your Company’s AI

Responses created during daily operations can be added to and refined within the knowledge base.
Over time, the AI learns your company’s communication style and policies,
enabling more natural and accurate responses.

This allows individual expertise and experience to be captured
and transformed into shared organizational knowledge.

Free Your Team from Manual Information Search

In traditional customer support workflows,
staff often search through documents and past emails to craft responses.

TuneAIBot automatically retrieves the necessary information
and presents it as a structured answer.
This frees your team from manual searching,
allowing them to focus on decision-making and customer engagement.