Automate Customer Support with AI
Automate Customer Support Operations with AI
Automatically receive and respond across Email, LINE, Web Chat, and Social Media
- Receive messages
- Understand content
- Reference knowledge
- Generate responses
- (If conditions are met) Send automatic replies
All steps from 1 to 5 are managed as a seamless workflow.
Supported Channels
- Web Chatbot
- LINE
- Facebook Messenger (under final review)
- Instagram DM (under final review)
- WhatsApp (planned)
Support for WhatsApp Business API is planned for future integration.
Let AI Agents Manage Your Email
You can assign a dedicated email address to be managed by an AI agent.
- Automatically receive new emails via IMAP
- Analyze message content and generate replies using a custom ChatGPT model
- Automatically respond if an answer can be generated from FAQ or knowledge base
If a response cannot be generated from FAQ or knowledge, the ChatGPT custom model creates a draft reply and requests human review.
After review and editing, the message is sent.
Pre-Send Review and Auto-Sending
Customers can choose whether to enable or disable automatic sending.
Matching accuracy with FAQ and knowledge base can be finely configured to determine whether responses are sent automatically or reviewed by a human.
When auto-send is enabled, responses that exceed defined thresholds—based on FAQ match, knowledge match, product data, and availability data—are sent automatically.
This allows staff to focus not on copying AI responses, but on refining and improving them as high-quality examples.
Improves with Use (Continuously Learns from Operations)
There is an option to register responses into the knowledge base or FAQ immediately after sending, enabling automatic responses to similar future inquiries.
The more you use it, the more the AI adapts to your operations.
Security
Since ChatGPT is used via the OpenAI API, even when handling confidential documents or personal data, the data is not used for training.
For details, please refer to the security page.
Handle All Customer Inquiries with One AI
TuneAIBot processes inquiries from multiple channels—including web chat, LINE, social media, and email—using a single AI,
ensuring consistent understanding and responses.
There is no need to manage each channel separately. The AI references shared knowledge, product information, and availability data across all channels.
Regardless of where inquiries originate, response quality remains consistent.
This eliminates variations between staff and across different channels.
Web Chat: Resolve Customer Questions Instantly
Users browsing your website may leave if their questions are not answered immediately.
TuneAIBot’s web chat provides real-time responses to visitors,
eliminating waiting time.
- Instant explanations of tours and conditions
- Real-time responses with availability checks
- Prevention of customer drop-off during consideration
Unlike static FAQs, it understands user intent and generates responses,
enabling natural conversational support.
LINE: Continuous Support Even Outside Business Hours
LINE is a channel where immediate responses are expected.
Delays can lead customers to competitors.
TuneAIBot understands inquiries even outside business hours or when staff are unavailable,
and responds using product and availability data.
- Automated responses during nights and holidays
- Reduction of repetitive inquiries
- Consistent support for returning customers
It can also switch to human review when needed,
allowing flexible use of both full automation and manual handling.
Instagram & Facebook Messenger: Never Miss Social Media Inquiries
In social media, inquiries often begin casually,
and response speed significantly impacts conversion rates.
TuneAIBot understands questions received via Instagram DM and Facebook Messenger,
and automatically provides product guidance and explanations.
- Handle initial inquiries from social media
- Guide users from simple questions to serious consideration
- Prevent missed opportunities when staff are unavailable
It supports short, conversational messages typical of social platforms,
while maintaining natural communication.
More Channels, Same Operational Simplicity
Normally, increasing customer contact channels leads to higher operational costs.
However, with TuneAIBot, the AI references a unified knowledge base and business data,
minimizing the cost of adding new channels.
Businesses can focus not on “which channels to support,”
but on “what kind of customer experience to deliver.”
