TuneAIBot Service Overview & Introduction
Sales AI and Customer Service AI. Both begin with your company’s knowledge.
TuneAIBot (Tune AI Bot) is an AI operations platform that integrates and automates corporate inquiry management.
What Is TuneAIBot?
TuneAIBot is an AI-powered operations platform that automates customer service across multiple channels with AI tailored to each industry.
Built on AI optimized specifically for your company, TuneAIBot integrates your product information, FAQs, business rules, and real-time data to automatically generate consistent responses across multiple channels, including web chat, LINE, email, and social media.
Initially launching for the travel industry, TuneAIBot can handle highly specialized inquiries—such as checking availability and providing tour information—in both Japanese and English.
By combining AI-powered automation with human review, TuneAIBot helps businesses improve both the quality of customer service and operational efficiency.
Are you struggling with the demands of customer inquiries?
TuneAIBot is an AI-powered customer service platform designed for travel agencies, tour operators, and other businesses that handle a high volume of inquiries every day.
Are your staff spending valuable time repeatedly providing the same information across multiple channels—such as LINE, email, web chat, and social media—or handling availability checks and product inquiries? As inquiry volumes grow, customer service that relies heavily on manual support can quickly reach its limits.
Are your staff spending valuable time repeatedly providing the same information across multiple channels—such as LINE, email, web chat, and social media—or handling availability checks and product inquiries? As inquiry volumes grow, customer service that relies heavily on manual support can quickly reach its limits.
- The same questions keep coming in through LINE, email, and social media
Responses are handled separately across channels, leading to inconsistencies in the information provided by different team members. - Availability checks and product inquiries take time every time
Staff need to check management systems or Excel spreadsheets before responding, making it difficult to provide immediate answers. - You’re missing customer inquiries that come in outside business hours
You’re unable to respond to inquiries at night or from overseas, resulting in missed opportunities. - Only experienced staff can provide accurate answers
Training new staff takes time, making it difficult to move away from relying on individual employees. - You tried AI, but it wasn’t practical for your business
General-purpose chatbots can’t understand product-specific requirements or real-time information, making them impractical for actual business operations.
TuneAIBot addresses these challenges by combining AI-powered automation with human review and oversight.
Rather than simply providing automated responses, TuneAIBot is designed to support customer service in alignment with each company’s actual business processes and workflows.
Ensure Quality Through Human Review and Build a Growing FAQ & Knowledge Base
For inquiries that are difficult to handle automatically, a human reviews the response before it is sent. Approved responses are added to the knowledge base, enabling TuneAIBot to provide consistent answers to similar inquiries in the future.
- Route Only Cases That Require Human Review
- Add Approved Responses to the FAQ/Knowledge Base for Reuse
- The More You Use It, the More Accurate and Efficient It Becomes
Why You Can Rely on AI with Confidence
TuneAIBot lets you see not only what the AI answered, but also why it generated that answer—all from the management dashboard.
You can review the reasoning and supporting information behind automatically generated responses directly from the dashboard.
You can review the reasoning behind automatically generated responses from the administration interface.
- View the FAQs and Knowledge Used by the AI
- View Why the AI Chose to Send an Automated Response
- Trace the Response Process in One Click
TuneAIBot is designed to ensure that AI never becomes a black box, with human oversight and verification built into the workflow.
View All Knowledge Sources Referenced by AI
Verify the knowledge sources used by AI based on a match score and threshold (numerical values specified by the customer).
Questions with the same intent are directed to the same knowledge source, reducing variations in answers.
- Ensure the quality of automated responses by referencing only knowledge sources that meet or exceed the specified threshold (e.g., 80 points).
- Instantly see which knowledge sources were selected in a list—keeping the AI process transparent and avoiding a “black box.”
- Low-scoring knowledge sources that are not referenced are visually de-emphasized (e.g., displayed in white text).
Example: Three questions—different tour numbers and variations in wording such as “snack” / “treat”—converge on the same knowledge source.
Example: If a knowledge source is not selected for any of the questions, the AI will not reference it.The image is an example formatted for use on a sales website.
Learn More About AI Decision Process Transparency
What You Can Do with TuneAIBot (Core Features and Optional Extensions)
TuneAIBot integrates multiple customer inquiry channels—including web chat, LINE, email, and social media—into a single AI platform, enabling consistent customer support across all channels.
It understands a wide range of information—including each company’s product details, FAQs, business rules, and real-time availability—and automatically generates appropriate responses based on the content of each inquiry.
Rather than simply sending predefined responses, TuneAIBot responds using only information from the website or approved knowledge sources, enabling it to provide answers that accurately reflect actual business operations.
It understands a wide range of information—including each company’s product details, FAQs, business rules, and real-time availability—and automatically generates appropriate responses based on the content of each inquiry.
Rather than simply sending predefined responses, TuneAIBot responds using only information from the website or approved knowledge sources, enabling it to provide answers that accurately reflect actual business operations.
In addition, by leveraging API integrations to access real-time data, TuneAIBot can go beyond simply answering inquiries—for example, when a tour is fully booked, it can suggest alternative options with similar conditions. This transforms customer support from a “response task” into a “proposal-driven service.”
As a DX platform, TuneAIBot supports customer service—with human control at its core—through a wide range of features and AI Governance, all built around a consistent design philosophy.
Visualize the Results of AI Operations
Measure and Visualize AI Performance
Track AI Performance from the Dashboard
TuneAIBot allows you to see how much customer service work has been automated by AI and how much operational workload has been reduced.
Visualize metrics such as automated response rates, time saved, and the number of inquiries handled, allowing you to continuously track the impact of AI operations.
Implementation Process
TuneAIBot provides a range of tools that help you train your AI quickly, including a website crawler, knowledge base creation tools for PDF and text files, FAQ generation tools based on existing FAQs, and industry-specific frequently asked question wizards with default answers.
Service Plans
TuneAIBot offers plans designed for different company sizes and stages of AI adoption.
You can begin by automating only a portion of your customer inquiries, then add more channels and advanced integrations as your operations grow. This allows you to start small and expand your AI operations step by step.
You can begin by automating only a portion of your customer inquiries, then add more channels and advanced integrations as your operations grow. This allows you to start small and expand your AI operations step by step.
- For companies that want to start by trying AI on a small scale
- For companies that want to automate customer service operations more extensively
- For companies requiring business system integrations or large-scale operations
- Entry Plan — For Small-Scale Deployment
- Standard Plan — For Standard Business Operations
- Enterprise Plan — For Advanced Integrations and Large-Scale Operations
Security is one of the most common concerns businesses have when introducing AI.
Security and Safety
TuneAIBot is designed from the outset for secure use in enterprise customer service operations.
For message content and business data, TuneAIBot clearly defines where data is stored, whether it is transmitted externally, and who can access it, allowing companies to operate the system under their own control.
For message content and business data, TuneAIBot clearly defines where data is stored, whether it is transmitted externally, and who can access it, allowing companies to operate the system under their own control.
- Security architecture designed for enterprise data
- AI operations that do not function as a black box
- Administrator review and control
Extensions
See Whether TuneAIBot Fits Your Business in 10 Minutes
Simply select your current operational setup—channels, FAQs/knowledge, availability, and product data— to see which areas TuneAIBot can automate.
* No sales contact is required. You can use the results solely as information for evaluating TuneAIBot.