AI That Avoids Guesswork | Fact-Based Response Design

Designed to Prevent AI from Guessing

1) Eliminate “Guess-Based” Answers from General Knowledge

While ChatGPT has extensive general knowledge, it may generate plausible but incorrect answers that do not align with your company’s rules or product conditions.
With TuneAIBot, you can enforce strict thresholds based on FAQ and knowledge matching accuracy, ensuring that responses are only generated when confidence is high, and preventing guess-based auto-replies.

2) Reliable Fallback When No Internal Knowledge Exists

If a question is not found in your FAQ or knowledge base, or if the match score does not meet the required threshold, the system automatically switches to a fallback message.
Instead of forcing an uncertain answer, it creates a clear path to hand over the inquiry to a human.

3) Collect Email via Fallback and Respond Later

Fallback messages can prompt users to enter their email address.
Using the provided contact information, a staff member can follow up with an accurate response later.
This ensures reliability by avoiding unclear or speculative answers at the moment of inquiry.

Operational Outcomes

• Auto-responses are limited to answers with verified sources
• Questions without reliable data are routed to fallback instead of guesswork
• Contact information is collected via fallback, and staff provide accurate follow-up responses

TuneAIBot is designed to prioritize “no incorrect answers” and “no guesswork” over convenience.